Terms and Conditions

1. Acceptance of these Terms

By accessing or using the Service, clicking to accept, or completing sign-up, you confirm that you have read, understood, and agree to these Terms and to our Privacy Policy, which is incorporated here by reference.

If you use the Service on behalf of a business or other organization, you represent that you are authorized to bind that organization to these Terms, and "you" refers to both you individually and that organization.

These Terms should be read together with our Fulfillment Policy (which covers billing, cancellations, and refunds), our Messaging (SMS) terms, and any other policies we make available. If there is a direct conflict, the document that most specifically addresses the issue controls.

2. What the Service is

AI REI is an AI-powered customer relationship management (CRM) platform built for real estate wholesalers and investors. The Service includes, among other things:

• Custom AI agents that can text and call your leads, help qualify motivated sellers, and book appointments on your behalf;
• Communication channels including SMS text messaging, phone calls, and ringless voicemail;
• Done-for-you assistance with A2P 10DLC carrier registration for business texting;
• Pre-built workflows designed for real estate investors, plus a full CRM with contacts, pipelines, and mobile and desktop apps.

The Service is a software and communications tool. AI REI is not a real estate brokerage, law firm, accountant, or financial advisor, and it does not provide legal, financial, tax, real estate, or investment advice. You are solely responsible for how you use the Service and for the results of that use.

We may add, change, or remove features at any time. Some features depend on third-party platforms and providers described below, and their availability is not guaranteed.

3. Eligibility

To use the Service, you must:

• Be at least 18 years old and able to form a binding contract;
• Operate a legitimate, registered business with a valid Employer Identification Number (EIN). A registered business with an EIN is required in order to complete A2P 10DLC registration and to send business text messages through the Service;
• Provide accurate, current, and complete registration and business information, and keep it up to date.

You may not use the Service if you are barred from doing so under applicable law, or if your carrier, messaging, or A2P registration privileges have been revoked. We may refuse, suspend, or terminate access to anyone at our discretion, including where required by a carrier, provider, or law.

4. Your account and security

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account, whether or not you authorized it.

You agree to use strong credentials, to limit access to authorized personnel, and to notify us promptly at the contact address below if you suspect any unauthorized use of your account.

You are responsible for the acts and omissions of anyone you allow to access your account, including team members, contractors, and agents, as if they were your own.

5. Subscription, fees, and billing

Pricing. The Service is offered on a subscription basis. Standard pricing is a subscription fee of $299 per month, plus a one-time setup fee of $299, plus pay-as-you-go usage charges. Usage is currently billed at $0.01 per SMS message, $0.01 per call minute, and $0.01 per ringless voicemail. Prices are in U.S. dollars unless stated otherwise.

Usage-based charges. Usage fees accrue as you send messages and place calls and are billed in addition to your subscription. Because usage depends entirely on your activity and your lists, your total monthly charges will vary and can exceed the base subscription fee. You are responsible for monitoring your own usage.

Payment processing. Payments are processed by our third-party payment processor, Stripe. By subscribing, you authorize us and Stripe to charge your payment method for the setup fee, recurring subscription fees, and accrued usage charges. Your use of Stripe is also subject to Stripe's own terms and privacy policy.

Auto-renewal. Your subscription renews automatically for successive one-month periods until it is cancelled. By subscribing, you authorize recurring charges to your payment method for each renewal term at the then-current rates, until you cancel.

Price changes. We may change our fees, usage rates, or plan structure. We will make reasonable efforts to give you advance notice of material changes, and changes will apply to your next billing cycle. Your continued use after a price change takes effect means you accept the new pricing.

Taxes. Fees are exclusive of taxes. You are responsible for all applicable sales, use, and other taxes and government charges associated with your purchase, except for taxes based on our net income.

Failed payments. If a charge fails, we may retry the charge, suspend the Service, or restrict features until payment is received. You remain responsible for amounts owed.

Refunds and cancellation. Setup fees, subscription fees, and usage charges are generally non-refundable except where required by law or as expressly stated in our Fulfillment Policy. Cancellation and any refund eligibility, timing, and method are governed by the Fulfillment Policy — please review it. [PLACEHOLDER: confirm cancellation terms, notice period, and any refund specifics with the client and attorney.]

6. Acceptable use and communications compliance

This is the most important section for a texting and calling platform. You are solely and fully responsible for using the Service lawfully. AI REI provides tools; it does not police, pre-approve, or take legal responsibility for your campaigns, your contact lists, or your messages, and it does not provide legal advice.

You represent, warrant, and agree that, for every contact you message or call through the Service, you will:

• Consent. Obtain and maintain all legally required consent (including valid prior express consent or prior express written consent where required) before sending any text, placing any call, or leaving any ringless voicemail, and keep records of that consent;
• A2P 10DLC. Complete and maintain accurate A2P 10DLC brand and campaign registration, and only send message content consistent with your approved use case;
• Opt-outs. Honor opt-out and help requests immediately and support standard keywords such as STOP, UNSUBSCRIBE, and HELP, and stop contacting anyone who has opted out;
• Do-Not-Call. Scrub your lists against applicable Do-Not-Call registries and your own internal do-not-call and do-not-contact lists;
• Quiet hours. Respect calling and texting time-of-day (quiet hours) restrictions under federal and state law and the recipient's local time zone;
• Call recording and AI disclosure. Comply with all one-party and two-party call-recording consent laws, and provide any disclosures required for AI-generated or artificial/prerecorded voice and text communications;
• Lawful lists and content. Use only contact data you have the legal right to use, avoid deceptive or misleading content, and comply with all carrier rules and messaging policies.

You are responsible for complying with all applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA), the Telemarketing Sales Rule, CAN-SPAM, state "mini-TCPA" and telemarketing laws, call-recording laws, A2P 10DLC and carrier requirements, Do-Not-Call rules, data-privacy laws, and real estate licensing and advertising rules that apply to you.

Prohibited uses. You may not use the Service to: send spam or unlawful, harassing, deceptive, or fraudulent messages; message anyone who has not properly consented or who has opted out; send content that is illegal, defamatory, or infringing; violate carrier or messaging policies; transmit malware; or attempt to gain unauthorized access to the Service or interfere with its operation.

Enforcement. We may filter, throttle, suspend, or terminate messaging, campaigns, or your account, with or without notice, if we (or a carrier or provider) reasonably believe your use violates these Terms, the law, or applicable messaging policies, or creates risk to the platform. Carriers and providers may independently block or reject traffic, and we are not responsible for their decisions.

7. AI output — no guarantees

The Service uses artificial intelligence to draft messages, conduct conversations, qualify leads, and perform related tasks. AI output can be inaccurate, incomplete, or inappropriate for a given situation, and it may not reflect current facts or law.

You are responsible for reviewing, supervising, and approving how the AI communicates on your behalf, including the scripts, prompts, and settings you configure. Messages and calls sent through your account are attributed to you.

AI output is not legal, financial, tax, real estate, or investment advice, and should not be relied on as such.

We make no promise or guarantee about results. Any figures, projections, savings, lead counts, deal counts, or income examples shown anywhere in the Service or on our marketing pages are illustrations only and are not a guarantee of results. Individual results vary and depend on factors outside our control, including your market, data quality, effort, pricing, and compliance.

8. Intellectual property and license to use the Service

The Service, including its software, design, text, graphics, logos, and workflows (but excluding Your Data, defined below), is owned by AI REI or its licensors and is protected by intellectual property laws.

Subject to these Terms and your payment of fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes during your subscription.

You may not copy, modify, resell, sublicense, reverse engineer, or create derivative works of the Service, remove proprietary notices, or use the Service to build a competing product, except to the extent this restriction is prohibited by law.

If you give us feedback or suggestions, you grant us a perpetual, royalty-free right to use them without obligation to you.

9. Your data

"Your Data" means the contacts, lead information, messages, call content, and other data you upload to or generate through the Service. As between you and us, you own Your Data.

You grant us a license to host, process, transmit, display, and otherwise use Your Data as needed to provide, maintain, secure, and improve the Service, to comply with law, and as described in our Privacy Policy.

You are responsible for the accuracy, legality, and quality of Your Data and for having all rights and consents necessary for us and our providers to process it on your behalf. You are responsible for maintaining your own backups of any data that is important to you.

We do not claim to provide any specific security certification. We use reasonable measures to protect the Service, but no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Third-party services and providers

The Service is built on and integrates with third-party platforms and providers, including the HighLevel / LeadConnector platform, Stripe for payments, telephony and carrier providers for SMS and voice, and cloud hosting providers.

Your use of the Service may be subject to those third parties' terms and policies, and their performance, availability, pricing, and rules are outside our control. We are not responsible for the acts, omissions, outages, decisions, or policy changes of any third-party provider or carrier.

If a third-party provider changes or discontinues a service we rely on, features of the Service may change or become unavailable.

11. Disclaimer of warranties

The Service is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, secure, or free of harmful components, that AI output will be accurate, that messages or calls will be delivered, or that use of the Service will produce any particular result, lead, appointment, deal, or income.

Message and call deliverability depends on carriers, providers, and recipient devices and settings, which are outside our control.

12. Limitation of liability

To the fullest extent permitted by law, AI REI and its owners, officers, employees, and providers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any lost profits, lost revenue, lost data, lost business, or loss of goodwill, arising out of or relating to the Service or these Terms, even if we have been advised of the possibility of such damages.

We are not liable for any fines, penalties, settlements, judgments, or damages arising from your messaging or calling activity, your consent practices, your lists, or your violation of TCPA, Do-Not-Call, A2P, call-recording, or other laws.

To the fullest extent permitted by law, our total aggregate liability arising out of or relating to the Service or these Terms will not exceed the total amount you paid us for the Service in the [PLACEHOLDER: e.g., three (3)] months immediately before the event giving rise to the claim.

Some jurisdictions do not allow certain limitations, so some of these limitations may not apply to you.

13. Indemnification

You agree to defend, indemnify, and hold harmless AI REI and its owners, officers, employees, and providers from and against any claims, demands, losses, liabilities, damages, fines, penalties, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of the Service and the messages, calls, and voicemails you send through it;
• Your contact lists, your consent and opt-out practices, and any claim that your communications violated TCPA, Do-Not-Call, A2P, call-recording, telemarketing, or other laws;
• Your Data and your violation of any third party's rights;
• Your breach of these Terms or of any applicable law.

We may, at our option, participate in the defense of any claim with counsel of our choosing.

14. Suspension and termination

You may cancel your subscription as described in the Fulfillment Policy. Cancellation stops future renewals; it does not entitle you to a refund of fees already paid except as stated in that policy or required by law.

We may suspend or terminate your access, in whole or in part, with or without notice, if you breach these Terms, fail to pay, create legal or security risk, or if a carrier, provider, or law requires it.

On termination, your license to use the Service ends and we may delete or restrict access to Your Data after a reasonable period, subject to our Privacy Policy and applicable law. Sections that by their nature should survive termination — including fees owed, disclaimers, limitation of liability, indemnification, and governing law — will survive.

15. Changes to these Terms

We may update these Terms from time to time. When we do, we will revise the "Last updated" date above and, for material changes, make reasonable efforts to notify you.

Your continued use of the Service after updated Terms take effect means you accept the changes. If you do not agree, you must stop using the Service and may cancel as described in the Fulfillment Policy.

16. Governing law and dispute resolution

These Terms are governed by the laws of the State of [PLACEHOLDER: governing-law state], without regard to its conflict-of-laws rules.

Arbitration and venue. [PLACEHOLDER: The client should decide, with counsel, whether disputes will be resolved by binding individual arbitration (and if so, name the arbitration body and rules), or in the state and federal courts located in [PLACEHOLDER: county/state]. Any class-action waiver or jury-trial waiver must be reviewed by an attorney before use.]

Nothing in this section prevents either party from seeking injunctive or equitable relief for infringement or misuse of intellectual property or confidential information.

17. General

These Terms, together with the Privacy Policy, Fulfillment Policy, and any other policies referenced here, are the entire agreement between you and us regarding the Service.

If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.

Any notices to you may be provided through the Service or by email. Notices to us must be sent to the contact address below.